Privacy policy
Last updated: March 28, 2026
The Twilight Vault operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”), in order to provide a curated and reliable publishing experience.
The Services are powered by Shopify, which enables us to host the site, process transactions, and deliver our publications. This Privacy Policy explains how personal information is collected, used, and disclosed when you visit, interact with, or make a purchase through the Services, or otherwise communicate with us.
Where there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymised or de‑identified such that it cannot reasonably be linked to an identifiable person.
Depending on how you interact with the Services, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact Information Including your name, billing address, shipping address, email address, and telephone number.
- Financial Information Including payment card details, transaction confirmations, and payment method information. Payment data is processed securely by third‑party payment providers; we do not store full payment credentials.
- Account Information Including usernames, passwords, security information, preferences, and settings associated with an account.
- Transaction Information Including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as order history.
- Communications Information you provide when contacting us, such as customer support enquiries or correspondence.
- Device and Technical Information Including IP address, browser type, device identifiers, and network information.
- Usage Information Information about how you interact with the Services, including navigation patterns and engagement timing.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you When you create an account, place an order, contact us, or otherwise provide information through the Services.
- Automatically through the Services Including information collected via cookies, log files, and similar technologies when you access or use the site.
- Service Providers When third‑party providers collect or process information on our behalf to support site functionality, payments, analytics, or fulfilment.
- Partners and Third Parties Where permitted by law, including marketing or analytics partners.
3. How We Use Personal Information
Depending on how you interact with the Services, personal information may be used for the following purposes:
Providing and Improving the Services
To operate the Services, fulfil orders, process payments, manage accounts, arrange shipping, handle returns or exchanges, remember preferences, and improve site functionality and user experience.
Marketing and Communications
To send marketing, promotional, or informational communications by email, post, or other permitted channels, and to display relevant advertising based on your interactions with the Services. You may opt out of promotional communications at any time.
Security and Fraud Prevention
To authenticate accounts, secure transactions, detect and prevent fraudulent or malicious activity, and protect the integrity of the Services. You are responsible for maintaining the confidentiality of your account credentials.
Customer Support
To respond to enquiries, provide assistance, and maintain an ongoing relationship with readers and customers.
Legal and Compliance Purposes
To comply with applicable laws, respond to lawful requests, enforce our policies, and protect the rights, safety, and property of the Vault, its users, and others.
4. How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
- Service Providers With Shopify and other vendors who perform services on our behalf, such as payment processing, website hosting, analytics, customer support, cloud storage, fulfilment, and shipping.
- Business and Marketing Partners With partners who assist in marketing and advertising, including personalised advertising based on your interactions with the Services. These partners process information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of certain targeted advertising activities.
- At Your Direction or With Your Consent When you request or authorise us to share information, such as for shipping products or interacting with third‑party integrations.
- Legal and Business Transfers In connection with legal obligations, enforcement of policies, protection of rights, or business transactions such as mergers, restructuring, or insolvency.
5. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.
Information submitted through the Services may be transmitted to Shopify and to third‑party service providers located in countries other than your own. Shopify may also use certain enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify itself.
In these circumstances, Shopify acts as an independent data controller for certain processing activities. To learn more about how Shopify uses personal information and how to exercise your rights in relation to data processed by Shopify, please visit:
- Shopify Consumer Privacy Policy: https://privacy.shopify.com/en
- Shopify Privacy Portal: https://privacy.shopify.com/en
6. Third‑Party Websites and Links
The Services may contain links to third‑party websites or platforms not operated or controlled by The Twilight Vault.
We are not responsible for the privacy practices, security, or content of third‑party sites. Any information you provide on external platforms, including social media, may be visible to others and governed by those platforms’ own policies.
The inclusion of external links does not imply endorsement unless explicitly stated.
7. Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe that a child has provided personal information to us, please contact us so that we may take appropriate steps to delete such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as defined by applicable law.
8. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no system can guarantee absolute security. Information transmitted over the internet may not be fully secure while in transit, and we recommend avoiding unsecured channels when communicating sensitive information.
Personal information is retained only for as long as necessary to:
- Provide the Services
- Maintain accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
When information is no longer required, it is securely deleted or anonymised.
9. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Right to Access / Know Request access to the personal information we hold about you.
- Right to Delete Request deletion of personal information, subject to legal exceptions.
- Right to Correct Request correction of inaccurate or incomplete information.
- Right to Data Portability Request a copy of your personal information in a portable format.
- Managing Communications Opt out of promotional emails at any time using the unsubscribe link provided. Transactional or service‑related communications may still be sent.
Additional Rights for UK and EEA Residents
Where applicable, you may also have the right to:
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
Requests may be made through the Services or by contacting us directly. We may need to verify your identity before fulfilling a request, as permitted by law.
We do not discriminate against individuals for exercising their rights.
10. International Transfers
Personal information may be transferred, stored, and processed outside your country of residence.
Where personal information is transferred outside the UK or European Economic Area, we rely on recognised legal safeguards, such as Standard Contractual Clauses or equivalent mechanisms, unless the destination country has been deemed to provide an adequate level of protection.
11. Complaints
If you have concerns about how your personal information is handled, please contact us using the details below.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
12. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices, or the Services.
The most current version will always be available on this page, with the “Last updated” date revised accordingly.
13. Contact
For questions about this Privacy Policy, our data practices, or to exercise your rights, please contact:
The Twilight Vault Data Controller: Thomas Daubney
Email: Thomas@Thetwilightvault.com
Location: Bournemouth, England
Social Presence: Facebook
Closing Note
The Twilight Vault collects only what is necessary, preserves it with care, and does not treat personal information as a commodity.
Issued under Vault Authority. Preserved beyond the Fall.